Return & Refunds

Thank you for shopping with ZephyrTreks. We strive to ensure you are satisfied with every purchase. Please review our Returns and Refunds Policy below.

1. Returns

If you are not fully satisfied with your purchase, you may request a return within 7 days from the date of delivery. To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.
• You must provide proof of purchase (order confirmation or receipt).

2. How to Request a Return

To initiate a return, please contact us at [email protected] with the subject line “Return Request” and include the following details:

• Order number
• Reason for return
• Photos of the product (if applicable)

Our team will review your request and provide instructions on how to proceed.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

• Approved refunds will be processed in cash only.
• Refunds are issued at the time of product pickup or return confirmation.
• We do not offer bank transfers, credit card refunds, or online payment refunds.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

• Products damaged due to misuse.
• Items returned after 7 days of delivery.
• Custom or special-order items.

5. Contact Us

For any questions regarding returns and refunds, please contact us at:

📧 Email: [email protected]

We are here to help and ensure your satisfaction.